Terms of service.

Effective Date: July 2025

Welcome to ROKA Design Studio. By accessing this website or engaging our design services, you agree to the following Terms of Service. These terms outline how we work, what you can expect from us, and your responsibilities as a client.

1. About Us

ROKA Design Studio is an Australian-based design practice offering:

  • Concept design for renovations and new homes

  • Interior design services

  • Council approval documentation (DA, CDC, CC)

  • In-house building advice

  • 3D visualisation and renders

  • Free initial consultations

All services are tailored to suit your project, site conditions, and local regulations.

2. Free Consultation

We offer a complimentary 30-minute phone or Zoom consultation. This session is obligation-free and is intended to explore your project goals, budget, and approval pathway options.

3. Service Engagement

Following the consultation, we will provide a tailored fee proposal outlining:

  • Scope of work

  • Estimated timeline

  • Fixed or hourly pricing

  • Payment terms
    Work commences only after written acceptance of this proposal and payment of any required deposit.

4. Payments

All fees are quoted in AUD and inclusive of GST unless stated otherwise.

  • Payments are required in stages or as outlined in your proposal

  • Late payments may delay the project or result in withheld documentation

  • Revisions or additional work outside the agreed scope may incur extra fees

5. Design Ownership

ROKA Design Studio retains ownership of all design work, concepts, drawings, and renderings until full payment is received.

You are granted a licence to use the final deliverables for your project only. Reproduction or distribution without consent is not permitted.

6. Revisions and Variations

Your design package includes a set number of revisions, noted in your proposal. Any additional changes outside scope or late-stage design changes may be billed at an hourly rate.

7. Cancellations and Refunds

You may cancel at any stage before project commencement.
Once work has begun, partial fees may apply based on time spent and deliverables completed. Refunds are assessed case-by-case.

8. Site and Regulatory Responsibility

It is the client’s responsibility to:

  • Engage relevant licensed professionals (e.g. builder, certifier, engineer)

  • Provide accurate site information and documentation

  • Ensure compliance with local planning and building regulations

We assist with approvals and coordination but are not liable for council decisions, third-party consultant delays, or construction execution.

9. Limitation of Liability

ROKA Design Studio is not liable for indirect or consequential losses. We do not guarantee approval outcomes, cost estimates, or construction performance unless specified in writing.

All advice is provided in good faith and based on the best available information at the time.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not share your data with third parties unless required for service delivery (e.g. engineer, certifier).

11. Changes to Terms

These Terms of Service may be updated at any time. The latest version will always be accessible on our website.

12. Contact

For questions about these terms or your project, contact:
ROKA Design Studio
Email: hello@rokadesignstudio.com.au